# Talk to the Better Buildings team

> Contact the Better Buildings team at Tether with questions about the platform, your building or getting started.

Source: https://betterbuildings.co.nz/contact
Last updated: 2026-10-07

Questions about the platform, your building or what happens next? Send us a message and the team at Tether will get back to you.

## Send us a message

Tell us a little about your building and what you would like to know. Use the form at https://betterbuildings.co.nz/contact to send a message.

## Other ways to start

- **Call us.** Talk to the team. Call 09 870 1825, or +64 9 870 1825 from overseas. [Call 09 870 1825](tel:+6498701825)
- **Start free.** Explore your building's potential. Add your building and get your first insights within minutes. No energy expertise needed. [Explore my building's potential](/coming-soon)
- **Already with us.** Log in to your buildings. Everything about your building is in the platform: the plan, the quotes and every update. [Log in](/coming-soon)
- **Follow us.** See what the team is working on. News and updates from Better Buildings, on LinkedIn. [Better Buildings on LinkedIn](https://www.linkedin.com/company/try-better-buildings/)
- **Read first.** Most answers are already on the site. How each stage works and how ratings work. [How it works](https://betterbuildings.co.nz/how-it-works), [NABERS as a Service](https://betterbuildings.co.nz/nabersnz)

## Every message reaches the team.

- **We read it.** Your message comes straight to the Better Buildings team at Tether.
- **We reply by email.** Someone from the team answers your question, in plain language.
- **You choose what happens next.** Start with your building when you are ready, or ask us more.

## What people ask before they get in touch.

### Do I need to be an energy expert?

No. We turn the technical detail into plain language and dollars. You make the decisions. We do the translating.

### What does it cost?

The platform is free to use. The NABERSNZ Energy pre-assessment, the Better Buildings Check and NABERS as a Service each have a fee, quoted for your building, and you'll see the price before you commit.

### What happens after I add my building?

You'll see an initial view of how it performs and which opportunities suit it.

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Financing options shown are indicative, based on ASB Bank Limited sustainable finance criteria, and do not represent an offer, approval, or commitment to lend. Estimates are modelled from the information you provide and from buildings of a similar type; they are not a guarantee of savings or of a rating outcome. Fees shown exclude GST and are not reimbursed. Better Buildings does not provide financial advice.

[Important information](https://betterbuildings.co.nz/important-information)